FAQS
Get quick answers to your questions.
Open the cashier, choose a channel, and transfer the amount shown. Deposits credit automatically once the transfer confirms on the banking side.
Submit a withdrawal from the cashier to a verified payout method in your own name. Cleared balance is released without manual re-approval at each step.
If the amount left your account but has not appeared, send support the transaction reference. That is the only detail needed to trace it.
Check whether any bonus turnover is still outstanding — locked funds are shown separately in the wallet. If the balance is fully cleared, the remaining wait is the banking rail rather than internal review.
Go to Profile, then Real Name Verification, and submit a document matching the name on the account. Verification is required before the first withdrawal, not at registration.
A mismatch between the account name and the document name is the most common reason. The payout account must belong to the registered holder.
Open Exchange Coupon in the account menu and enter the code. The bonus and any turnover condition attached to it are shown before you confirm.
Yes. Use Transfer in the account menu to send credit to another account on the platform.
The referral panel under Invite Friends issues both a link and a code. Anyone registering through either is attributed to you permanently.
- Direct members: players who registered through your link or code.
- New members today: registrations attributed to you since midnight.
- Total team members: everyone beneath you in the referral tree.
- Transaction record: every deposit, withdrawal, transfer and adjustment.
- Win/loss report: results by game, with bet count and valid turnover.
- Betting record: full bet history.
Each market settles in its own currency through local payment rails, so you do not convert twice. The supported list is shown in the cashier.
Use account recovery from the login page. If the account is restricted rather than locked out, support can state the specific reason.
The desk is staffed 24/7. Live chat inside your account is the fastest route and keeps the full history of a case.